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EFCO RMA Policy

The Return Merchandise Authorization (RMA) policy applies to all RMA requests submitted by customers. The RMA number is valid for 30 calendar days after the issued date. If EFCO Product is returned after the valid period, please apply a new RMA number. Any of EFCO Product returned without a valid RMA number will not be processed and such product will be returned to the customer at customer’s cost. The method of return shipping shall be either “COD” or “Freight Collect” and it shall be chosen subject to EFCO’s discretion.

RMA Procedure

To receive a valid RMA number, please follow below process to complete the RMA procedure,

  • Please contact EFCO Customer Service Dept by email to request the RMA Form
  • Fill in the detail failure description on the RMA Form (EFCO Doc# FM8517) and email the completed RMA Form with photo or any support documents to EFCO Customer Service Dept
  • EFCO Customer Service Dept will issue an RMA number after the contents of RMA Form are verified
  • Customer shall pack and ship the RMA products to EFCO after the RMA number is received
  • Returned goods shall be delivered to the EFCO Customer Service Dept in Taiwan as below:
    EverFine Industrial Co. Ltd.
    6F, No.576, Sec1, Mingsheng N. Road
    Guishan District, Taoyuan City, 33393, Taiwan, R.O.C.
    Tel: +886 2 2751 7192 Fax: +886 2 2772 0314
    ATTN: RMA Center
  • The RMA number must be marked on the shipping document and shipping carton
  • Returning products with no RMA number will be deemed as inevitable delay or incidence of lost property; and
  • Customer is responsible for the proper packaging of products returning in order to prevent any damage during transportation
  • All EFCO Products are electrostatic sensitive devices and must be packaged accordingly when being returned. Any of product is received without ESD protection, it will be returned to customer at customer’s cost without process.

RMA Application Flow